Eastside Access Partnership (EAP)
| Funding Source | BC/BS of MI $150,000; 2002-03 RWJ Foundation $60,000; 2002-05 Root Learning Inc $150,000 In Kind; 2002-05 Empowerment Zone Innovation Program $219,000; 2002-03 |
| Goals & Objectives: | To increase the enrollment of eligible east side Detroit children in Medicaid/MI Child health insurance programs. |
| Communities Involved: |
East side Detroit residents, primarily African American; local Family Independence Agency (FIA)/social service staff. |
| Partners: | Neighborhood Service Organization, UM School of Public Health, Communities in Schools, Friends of Parkside, Family Independence Agency, Detroit Health Department, Michigan Department of Community Health. |
| Intervention: | Organizational change/ quality improvement process to improve customer service and staff effectiveness at local FIA offices. |
| Outcome Indicators: | Enrollment of children in Medicaid/MI Child; changes in local welfare staff attitudes and behavior; raised knowledge about Medicaid/MI child; improved customer satisfaction |
| Methods & Analyses: | Formative research (Focus groups with community residents, FIA staff) used to develop this project; pre-post surveys: of 300 FIA customers and 100 FIA staff in each of 3 intervention and 3 control areas; pre-post training skills assessments among FIA staff. |
| Results: | Publications |